In the world of e-commerce, the return of goods is an inevitable part of the infrastructure and logistics of every company. Several customers shop online with a plan to immediately return all or some of the items, it has simply become a fundamental part of our online shopping behaviour, making it “the new normal”.
Around 30% of goods bought online are returned, while for brick-and-mortar-stores, the return-rate is merely 9%. Nailing down exact numbers on return rates is difficult, but it is estimated that what consumers worldwide buy and returns totals around $642.6 billion per year. This corresponds to the returning of goods bought online could rank as part of the world’s 21stlargest economy.